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Access all of the survey findings.

Survey 
Technology

Categories

Health

Healthcare Chatbot 

Interactive Therapeutic Robot 

Surgical Robot 

Helper Robot (Healthcare)

Robot Nurse

Virtual Call with Doctor

Chatbot Therapist

Transportation

Automatic Car Wash 

Adaptive Cruise Control 

Lane Departure Assist 

Automatic Park Assist 

Self Parking Valet 

Autopilot 

Autonomous Driving 

Self-Driving Truck 

Self-Driving Taxi 

Passenger Drone 

Hospitality & Travel

Passport Control Kiosk 

Hotel Check-in Kiosk 

Hotel Concierge Robot (Mobile)

Hotel Room Service Robot 

Hotel Robot Concierge (Stationary)

AR Directions 

AR Tourism

AR Translation

VR Tourism 

AR Smartphone App

Smartphone 

VR Headset 1 

VR Workplace Training

VR Workplace

VR Education

Smart Glasses 

Exoskeleton (Assisted Mobility) 

Exoskeleton (Workplace)

Smart Watch

Online Video Call

Voice Assistant on Phone

VR Call with Family/Friends

Artificial Vision Device 

Drone 

Shelving and Inventory Robot 

Food Delivery Robot 

Package Delivery Robot 1 (Canine Bot)

Package Delivery Robot 2 (Wagon Inspired)

Package Delivery Robot 3 (Human-like)

Delivery Robot 

Retail Sales Floor Robot 

Helper Robot (General)

Robots

Augmentation

Home Automation

Flatscreen TV 

Robot Vacuum 

Smart Speaker

Home Automation 

Robot Smart Home Assistant 

Home Smart Doorbell

Home Smart Plug

Home Smart Thermostat

Home Smart Lighting

Home Smart Display

Smart Home Security

Retail/Grocery

Self Checkout Kiosks 

Mobile Wallets 

Loyalty Program App 

Pre-order Grocery Pickup 

Checkout-less Grocery Shopping 

In-store Facial Recognition 

AI Targeted Smart Ad 

In-store AI Smart Mirror 

Geo-Fencing

Digital Clothing Measurement

Retail Sales Floor Robot

In-store AI Smart Mirror

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AI Targeted Smart Ads

While tailored experiences are nice, harnessing AI for advertising struck a sour note with consumers who ranked it as second lowest for comfort on our survey.

1.5

The results indicate consumers find smart ad technology unsettling, even if it produces personalized experiences.

Curbside Pickup

Consumers craving ease have found the surge in pre-order pickup options appealing and retailers should look to build on omnichannel retail opportunities.

8.5 

Pre-order grocery pickup was a top 10 technology in our survey, giving retailers a compelling reason to keep it.

Checkout-less Grocery Shopping

With some of the more leading edge technologies, presenting a compelling use case will be a key factor in gaining consumer buy-in.

6.5

Checkoutless shopping had a ¼ neutral response rate, meaning there’s room to grow, but only if the tech is framed in the right way. 

Do your customers want mobile pay? Will sales floor robots scare them? Find out which tech you should invest in with Myplanet's Robots Among Us survey results

SURVEY INSIGHTS

Robots Among Us

About Myplanet

Myplanet is a software studio and certified BCorp based in Toronto. 

We specialize in creating bespoke Digital Experience Platforms and partner with leading technology providers to help brands craft omnichannel commerce experiences.

Pre-order grocery pickup got a boost during the pandemic— and based on consumer comfort with the hybrid in-store and online approach, it's here to stay.

Curbside Pickup

HIGH
Comfort

8.5

Personalization is all the rage in customer service, but using AI to create targeted ad campaigns crosses a line for most consumers.

AI Targeted Smart Ads

LOW
Comfort

1.5

6.5

Even some of the newest technologies can find traction with consumers when the benefits to them are crystal clear.

Checkout-less Grocery Shopping

MEDIUM
Comfort

Navigate left/right

MEDIUM
Comfort 

LOW
Comfort 

HIGH
Comfort 

Robots Among Us: Bot Index Ranking

A ranking of consumer comfort levels with 70 different new and emerging technologies. Each technology was given a score from 1-10, with higher scores representing more accepted technologies, based on the percentage of respondents who indicated they would feel comfortable interacting with it.