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Access all of the survey findings.

Survey 
Technologies

Health

Healthcare Chatbot 

Interactive Therapeutic Robot 

Surgical Robot 

Helper Robot (Healthcare)

Robot Nurse

Virtual Call with Doctor

Chatbot Therapist

Transportation

Automatic Car Wash 

Adaptive Cruise Control 

Lane Departure Assist 

Automatic Park Assist 

Self Parking Valet 

Autopilot 

Autonomous Driving 

Self-Driving Truck 

Self-Driving Taxi 

Passenger Drone 

Hospitality & Travel

Passport Control Kiosk 

Hotel Check-in Kiosk 

Hotel Concierge Robot (Mobile)

Hotel Room Service Robot 

Hotel Robot Concierge (Stationary)

AR Directions 

AR Tourism

AR Translation

VR Tourism 

AR Smartphone App

Smartphone 

VR Headset 1 

VR Workplace Training

VR Workplace

VR Education

Smart Glasses 

Exoskeleton (Assisted Mobility) 

Exoskeleton (Workplace)

Smart Watch

Online Video Call

Voice Assistant on Phone

VR Call with Family/Friends

Artificial Vision Device 

Drone 

Shelving and Inventory Robot 

Food Delivery Robot 

Package Delivery Robot 1 (Canine Bot)

Package Delivery Robot 2 (Wagon-like)

Package Delivery Robot 3 (Human-like)

Delivery Robot 

Retail Sales Floor Robot 

Helper Robot (General)

Robots

Augmentation

Home Automation

Flatscreen TV 

Robot Vacuum 

Smart Speaker

Home Automation 

Robot Smart Home Assistant 

Home Smart Doorbell

Home Smart Plug

Home Smart Thermostat

Home Smart Lighting

Home Smart Display

Smart Home Security

Retail/Grocery

Self Checkout Kiosks 

Mobile Wallets 

Loyalty Program App 

Pre-order Grocery Pickup 

Checkout-less Grocery Shopping 

In-store Facial Recognition 

AI Targeted Smart Ad 

In-store AI Smart Mirror 

Geo-Fencing

Digital Clothing Measurement

Retail Sales Floor Robot

In-store AI Smart Mirror

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Chatbot Therapists

Chatbots offer a scalable communication solution, but their utility could be limited by contextual challenges.

4.5

The results indicated a reluctance to shift the more empathy-based aspects of healthcare to digital solutions.

Augmented Reality Translation

Augmented reality is most associated with gaming, but consumers are ready for alternate applications of this dynamic tech.

7.5 

AR Translation was a top 20 tech in our survey, a promising sign for those planning to expand its use.

Checkout-less Shopping

With some of the more leading edge technologies, presenting a compelling use case will be a key factor in gaining consumer buy-in.

6.5

Checkoutless shopping had a ¼ neutral response rate, meaning there’s room to grow but only if the tech is framed in the right way. 

Knowing which technologies your customers are ready for today can help you make smart investments for the future.

SURVEY INSIGHTS

Robots Among Us

About Myplanet

Myplanet is a software studio and certified BCorp based in Toronto. 

We specialize in creating bespoke Digital Experience Platforms and partner with leading technology providers to help brands craft omnichannel commerce experiences.

Immersive tech isn’t just for games anymore and consumers are interested in the practical ways they can take advantage of AR.

Augmented Reality Translation

HIGH
Comfort

7.5

4.5

Chatbots have been touted as an opportunity to improve experiences, but there are limits to the scenarios people want to use them in.

Chatbot Therapist

LOW
Comfort

4.5

6.5

Even some of the newest technologies can find traction with consumers when the benefits to them are crystal clear.

Checkout-less Grocery

MEDIUM
Comfort

Navigate left/right

MEDIUM
Comfort

LOW
Comfort 

HIGH
Comfort 

Robots Among Us: Bot Index Ranking

A ranking of consumer comfort levels with 70 different new and emerging technologies. Each technology was given a score from 1-10, with higher scores representing more accepted technologies, based on the percentage of respondents who indicated they would feel comfortable interacting with it.